Important notice
This page is provided for transparency and operational clarity. It is not a substitute for legal advice. Have qualified counsel review and adapt these terms for your entities, jurisdictions, and client contracts before relying on them in production.
1. Who we are
This Privacy Policy explains how Klick Services Inc. and its regional delivery operations (collectively, “Klick Services,” “we,” “us,” or “our”) handle personal information.
We provide software development, systems integration, cloud and infrastructure services, managed IT, and related professional services from delivery hubs including Visakhapatnam (India), North York (Canada), and Melbourne (Australia).
For privacy requests, contact privacy@klickservices.com. For general inquiries, contact info@klickservices.com.
2. Scope of this policy
This policy applies to personal information we process through:
- Our public websites, landing pages, and contact forms
- Sales, proposal, and onboarding communications
- Client delivery portals, support channels, and NOC operations (where personal data appears)
- Recruiting, careers, and vendor onboarding processes
- Events, newsletters, and marketing communications you opt into
Enterprise client systems
When we process personal data solely on a client’s instructions as a service provider/processor, the client’s agreement and instructions control. This policy describes our own practices as a business/controller for data we collect for Klick Services operations.
3. Information we collect
A. Information you provide
- Identity and contact details (name, email, phone, company, role)
- Message content from inquiries, RFPs, support tickets, and meeting notes
- Billing and contracting details needed to prepare or perform agreements
- Recruiting information (resume/CV, work history, interview notes) when you apply
- Preferences for communications and meeting logistics
B. Information collected automatically
- Device and browser type, approximate location derived from IP address
- Pages viewed, referring URLs, timestamps, and basic diagnostics
- Cookie and similar technology identifiers (see Cookies section)
C. Information from others
- Referrals from partners or colleagues
- Public professional profiles you choose to share
- Vendors that support hosting, analytics, communications, or payments under contract
4. How we use personal information
We use personal information for legitimate business purposes, including to:
- Respond to inquiries and provide requested information
- Evaluate opportunities, prepare proposals, and negotiate contracts
- Deliver, support, secure, and improve our services
- Manage accounts, invoicing, audits, and corporate governance
- Recruit, evaluate candidates, and manage workforce operations
- Detect, investigate, and prevent fraud, abuse, or security incidents
- Comply with legal obligations and enforce our agreements
- Send service notices and, where permitted, relevant business updates
5. Legal bases and reasons for processing
Depending on your location and applicable law (including Canadian PIPEDA principles, Australian Privacy Principles, and other local requirements), we rely on one or more of the following:
- Performance of a contract or steps prior to entering a contract
- Legitimate interests in operating, securing, and growing our B2B services (balanced against your rights)
- Consent, where required (for example, certain cookies or marketing emails)
- Legal obligation, dispute resolution, or protection of vital/security interests
7. International transfers
Because we operate across India, Canada, and Australia, personal information may be accessed or stored in more than one country.
Where we transfer personal information internationally, we use appropriate contractual, organizational, and technical safeguards designed to protect the information in line with applicable law and our client agreements.
8. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to:
- Provide services and maintain business records
- Meet legal, tax, accounting, and audit requirements
- Resolve disputes and enforce agreements
- Maintain security and fraud-prevention logs for a limited period
Typical retention examples
- Inquiry/lead records: generally up to 24 months after last meaningful contact, unless a longer period is needed for an active opportunity or legal hold
- Contract and billing records: generally for the engagement term plus applicable statutory periods
- Recruiting records: generally for the recruitment cycle and a limited period afterward as permitted by local law
- Security logs: retained for operational necessity and then deleted or anonymized
9. Security
We implement administrative, technical, and physical safeguards appropriate to the nature of the information and our risk profile. These may include access controls, encryption in transit, least-privilege practices, monitoring, vendor due diligence, and workforce confidentiality obligations.
No method of transmission or storage is completely secure. We work to prevent unauthorized access, but we cannot guarantee absolute security.
11. Your privacy rights
Subject to applicable law, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or de-identification where legally available
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant privacy regulator
How to exercise rights
Email privacy@klickservices.com with “Privacy Request” in the subject line and enough detail for us to verify and respond. We may need to confirm your identity before fulfilling a request. We will respond within the timelines required by applicable law.
12. Children
Our services and website are directed to businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact privacy@klickservices.com and we will take appropriate steps.
13. Third-party sites and services
Our website or communications may link to third-party sites or tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
14. Changes to this policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Last updated” date at the top of this page will change when we do. Material changes may also be highlighted on our website or communicated to active clients where appropriate.
15. Contact us
Privacy requests and questions: privacy@klickservices.com
General contact: info@klickservices.com
Regional hubs: Visakhapatnam (India), North York (Canada), Melbourne (Australia).
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